Customer Meet and Greet Events

Events used to alert tenants to improvement works that are to be carried out to their homes. Tenants can raise questions directly to the contractor in advance of any works and can view customer choices of products available to them. The events are used to facilitate a communication exchange between North Lincolnshire Homes’ and its tenants and to recruit representatives to scheme panels wherever possible.

Estate Inspections

Residents are invited to join housing officers on regular programmed estate inspections. The audits involve walkabouts around an estate or area to identify environmental improvements that are required.

Internet Group

Tasked with identifying improvements that can be made to the North Lincolnshire Homes’ website.

Key News Group

This group gives its opinions of what could go in future editions of Key News, as well as commenting on past editions and articles to appear in the future. It meets with the editorial team of Key News before it is printed and has a direct input in its content.

To view the latest edition of Key News click here.

Homes Improvement Panel

Set up to ensure customer added value and customer focus, when North Lincolnshire Homes’ is choosing contractors and products. The group also determines customer choice of product.

Black and Minority Ethnic Special Interest Group

Set up to discuss their specific requirements in terms of culture, tradition, religious beliefs and language.

Diversity Working Group

Tasked with making sure all North Lincolnshire Homes’ customers are treated fairly and equally and have access to quality services and involvement.

Leaseholders Panel

Leaseholder representatives that come together to discuss common issues such as services charges.

Repairs Panel

The Panel meets on a monthly basis and comprises of tenants, residents and a leaseholder representative as well as key people from the repairs and maintenance team at North Lincolnshire Homes.

The aim of the Panel is to look at all aspects of the repair service delivery, to review standards and procedures, monitor performance and to influence improvements. The group look for areas of good practice, wheather work is being done effectively and efficiently and weather it is value for money.

Tenants that have had repairs carried out are invited to attend the meetings to share thier customer experiance and we analyse feedback from the satisfaction questionnaires and gather trend information gained through compliments, comments and complaints.

The Panel also look at ways to encourage resident involvement and assist in raising awareness of the repairs service to North Lincolnshire Homes tenant and stakeholder population. 

Disabled Adaptations Working Group

This is a regular group that meets to influence improvements to the way that disabled adaptations work is programmed , communicated and delivered.

Email Quick Response Panel

Tenants that comment on text of standard letters and publications sent through to them from North Lincolnshire Homes via email. The group check the text for jargon and understanding and provide a quick email response of their views directly back to North Lincolnshire Homes.

Focus Groups

Customers can inform North Lincolnshire Homes of their views on a specific topic via targeted, in depth, group discussions.

Surveys

Residents can let North Lincolnshire Homes know their views about their homes, their services and other issues through a range of surveys - from routine satisfaction questionnaires on repairs or improvement works, to comprehensive or targeted in-depth surveys.

These surveys can be postal, or by interview, either over the telephone or face to face.

Individual Consultation

Residents can give their views on any changes to the organisations main services or tenancy agreement. Specific individual consultation will relate to planned maintenance or improvement works to homes, i.e. kitchens/bathrooms and disabled adaptations.

Customer Feedback

Our tenants are encouraged to give both positive and negative feedback about the services that North Lincolnshire Homes provides. This feedback helps us in shaping - and improving - our services as well as monitoring contractors and partners.

Click here to leave feedback online. Alternatively you can contact us with any comments or complaints either by telephone or by post.